1. PURPOSE.
These Conditions of Sale govern the agreement between the company APM FOOTWEAR TRADING SL with registered office at C/ FÉLIX RODRÍGUEZ DE LA FUENTE, 6 ELCHE PARQUE EMPRESARIAL 03203 TORRELLANO - ELCHE (ALICANTE) ESPAÑA and tax ID B - 54500418 and the Customer, through the website www.ibizasheritage.com.
2. CONTRACTING PROCEDURE.
2.1. Eligibility to purchase
In order to place an order through the website, the Customer must be of legal age (18 years or older). Minors are expressly excluded.
2.2. How to place an order
To place an order through the website, the Customer must follow these steps:
- Add the desired products to the cart.
- Enter the user details and the delivery address.
- Choose the payment method and click "Confirm". By pressing the "Confirm" button on the order form, the Customer accepts without reservation all the Conditions of Sale that appear on the website at the time of contracting. These conditions are detailed in a pop-up at the end of the process, upon whose acceptance the validation of the order depends.
- Make the payment.
- If the payment is authorised, the Customer shortly afterwards receives a confirmation of receipt of the order by email to their electronic address. Except in the circumstances described later in Sections 2.3 and 2.4, this confirmation constitutes the acceptance by Ibiza's Heritage of the Customer's order and entails a binding contract between the Customer and Ibiza's Heritage, provided there is stock. It is recommended that the Customer print and/or save both a copy of the Conditions of Sale when placing the order and of the email itself, for possible future reference.
- Ibiza's Heritage may change the Conditions of Sale at any time, without direct prior notice to the Customer. However, Ibiza's Heritage will announce such changes in advance on the Website. Furthermore, once the Customer has received from Ibiza's Heritage the confirmation of receipt of their order, the Conditions of Sale applicable to it cannot be changed.
2.3. Product availability
The completion of an order through the Website is subject to their availability. Ibiza's Heritage endeavours to guarantee the stock of all the models that are on sale. If the requested product is not available or its stock has run out, the Customer will be informed by email and will be refunded the amount paid within the 15 days following payment.
2.4. Ibiza's Heritage's right to cancel an order
Ibiza's Heritage reserves the right to reject any order, cancel it or not accept a confirmed order for, among others, the following reasons: A technical or pricing error occurred on the Website when the order was placed. The product listed in the order is not available. The payment information provided was incorrect or unverifiable. The security systems indicate that the order is anomalous or may be fraudulent. Ibiza's Heritage has been unable, after 2 attempts, to deliver the order to the address provided.
2.5. Verification of data
Before processing an order placed by the Customer, Ibiza's Heritage may verify the data of the order. This may mean verifying the Customer's address and creditworthiness and whether there may be any fraud involved. Regarding possible fraud, Ibiza's Heritage may use a partially automatic verification of all purchases to filter those considered anomalous or suspicious and those suspected of fraud. Orders suspected of fraud will be investigated, and Ibiza's Heritage reserves the right to seek legal action against the Customer from the relevant authorities.
3. PRICE AND PAYMENT.
3.1. Prices and currency.
The prices presented on the website include VAT (Value Added Tax) and are only valid for orders placed online through the Website itself. These prices are in Euros (€) and Dollars ($), according to the geographical location.
3.2. Payment method.
To pay for the order, the Customer can do so through any credit and debit card by means of the payment platform integrated in the Website. The charge will be made after the confirmation of the order.
3.3. Changes in price.
The prices appearing on the website are subject to change. Ibiza's Heritage reserves the right to change the prices without prior notice. However, after receiving the confirmation of the order, the prices to be paid for that order will not be changed.
3.4. Value Added Tax.
In this way, all purchases made through the Website will be subject to VAT, which is 21%.
4. DELIVERY.
Deliveries are made every day of the week except weekends (weekends being understood as Saturdays and Sundays) and public holidays of the destination country.
Deliveries are made during office hours. For this reason, Customers are asked to use their work addresses or other addresses where there is someone who can receive the package.
4.1. Delivery time
Orders are delivered within a maximum period of 3 working days in Spain and 7 in the rest of the world. The delivery time is normally met and, although Ibiza's Heritage cannot guarantee punctuality since it depends in all respects on the logistics operator, all orders are delivered within a maximum period of 30 days after the date of confirmation of receipt of the order. Once the order has been shipped, the Customer receives a notification email with the estimated delivery date.
4.2. Verification upon receipt
In the event that the customer detects damage in the delivery of the order or the absence of any package, it is essential that such fact be recorded on the carrier's delivery note, reporting the incident by e-mail to the address info@ibizasheritage.com of our Warehouse and Transport Incidents department, within a maximum period of 24 hours. Otherwise, APM FOOTWEAR TRADING S.L could not be held responsible for the damaged goods or the packages not received by the customer.
5. SHIPPING COSTS.
When placing the order, the detail of the carriage costs that must be paid for its processing will appear. The exact costs of each order depend on the receiving country. The areas that require the payment of customs duties will not be borne by Ibiza's Heritage and must be assumed by the Customer.
6. EXCHANGES AND RETURNS.
6.1. Return of non-conforming products
The Customer has the right to return products that are not to their satisfaction, up to 15 calendar days after their receipt, informing Ibiza's Heritage beforehand at the email address info@ibizasheritage.com about the reason for their non-conformity so as to be able to proceed with the return.
The shipment to Ibizas Heritage for product exchange will be made with carriage paid by the customer (at a cost of €6), as will the return.
If the return is accepted, Ibiza's Heritage will refund the full value of the product fifteen (15) days after Ibiza's Heritage receives the product subject to the return.
The foregoing is without prejudice to the rights that the Customer holds as a consumer in accordance with the provisions of the current mandatory regulations on consumer protection.
6.2. Return of products for any reason (Right of withdrawal)
If the Customer is not satisfied with the products purchased, for whatever reason, they have 15 calendar days from the date of delivery to return the product without needing to give any explanation. To do so, they must contact our exchanges and returns department through the email info@ibizasheritage.com. The Customer may return the purchased product, provided it has not been used, is in perfect condition and in its original packaging.
The shipment to Ibizas Heritage for product exchange will be made with carriage paid by the customer (at a cost of €6), as will the return.
Ibiza's heritage reserves the definitive acceptance after inspecting the returned product.
The refund will be made within the fifteen (15) days following receipt of the return of the product, and the amount will be that of the returned product, without the relevant shipping costs.
6.3. Return of gifts
To return a product received as a gift, the Customer must contact the person who made the gift and ask them to follow the procedure to carry out the return. The refund will be made in the original form of payment.
6.4. Exchanges.
If the customer wishes to change the size of the purchased product, or even wishes to change the model, they may request the exchange of the product within 48 hours of receipt.
To do so, the customer must first request from our Exchanges Department an Exchange Note at the email info@ibizasheritage.com
This Note must be included together with the product to be exchanged in the original packaging.
No returned material that is not identified with its Exchange Note will be accepted, or whose assigned exchange number does not correspond with what is indicated in the request. Nor will returns be accepted of used, incomplete material, or material that is not in perfect condition and in its original packaging.
The delivery of an Exchange Note does not mean the definitive acceptance of the exchange of the material. Ibizas Heritage reserves the definitive acceptance after inspecting the returned product.
The shipment to Ibizas Heritage for product exchange will be made with carriage paid by the customer, as will the return.
6.5. Information about refunds.
The refund will be made in the original form of payment. With the exception of the provisions of Section 6.2, Ibiza's Heritage will not make any refund until it receives the product and verifies its condition in the warehouse; once the condition of the product has been verified, the Customer will receive a refund of the amount fifteen (15) days after receipt of the product subject to the refund at Ibiza's Heritage.
7. PROTECTION OF PERSONAL DATA.
Customers are informed that their personal data will be included in files owned by Ibiza's Heritage for commercial purposes, advertising of management relating to the Customer and commercial prospecting, which includes the sending (by post, email or other electronic means) of commercial messages relating to the products, services, offers, promotions and news relating to Ibiza's Heritage.
We will only request your personal data in the event that you wish to purchase any accessory or register with Ibiza's Heritage.
In compliance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data, we inform you that your personal data will be incorporated into files owned by papiroga for the purposes of customer management and advertising, including the sending (via email and other electronic means) of commercial communications about products, services, offers and news.
You can exercise your rights of access, rectification, cancellation or objection by writing us an email at info@ibizasheritage.com.
By accepting these conditions, you guarantee the truthfulness and accuracy of the personal data provided to Ibiza's Heritage.
8. APPLICABLE LEGISLATION.
Purchases made through the papiroga Website and under these Conditions of sale are subject to Spanish legislation.
9. COMPETENT JURISDICTION.
Waiving the jurisdiction that may correspond to the customer, all disputes that may eventually arise will be submitted to the courts and tribunals of ELCHE.
For the conflicts that may arise in the interpretation of these conditions, the parties accept the arbitration of the Consumer Arbitration Board of the Valencian Community.
Junta Arbitral de Consumo de la Comunidad Valenciana.
Ciutat Administrativa 9 d'Octubre.
C/ Castán Tobeñas, 77. Torre 2
46018 Valencia
Tf 96 386 60 00
10. CONTACTING IBIZA'S HERITAGE.
For any query or incident regarding the order, the Customer can contact Ibiza's Heritage by sending an email to info@ibizasheritage.com
For more detailed information about returns, see the FAQ section.
