These General Conditions of Sale constitute a legally binding contract for you and for APM FOOTWEAR TRADING SL in relation to the purchase of products or services offered on this website, so it is important that you read them carefully.

The system establishes the obligation to accept these conditions before making the payment for the purchase, in such a way that if they are not accepted, the purchase and processing of the order cannot be carried out.


Tax identification number: B - 54500418


Email: Telephone: +34 965 680 368


Cancellation of orders. APM FOOTWEAR TRADING SL reserves the right to proceed to the automatic cancellation of any order before its delivery, prior reimbursement of the amount paid when, for any reason, delivery is not possible.

Delivery address. The delivery of the merchandise will be made at the address that the buyer has for this purpose and that has previously communicated to APM FOOTWEAR TRADING SL

Delivery delays. APM FOOTWEAR TRADING SL will not be responsible for delays in deliveries due to force majeure and/or other causes beyond its control.


The prices published in the price lists include VAT and may be changed without prior notice. Any type of promotion will be expressed in prices with VAT (unless explicitly stated otherwise).

Way to pay.

Card payment: Visa, Mastercard, American Express, Maestro, Shop Pay Apple Pay.

In addition, you can also choose to pay cash on delivery, manually at the time of delivery.


Postage is not included in the price. When placing the order, the detail of the postage that must be paid for the processing of the order will appear.

Multiple deliveries to the same address on the same day. Deliveries of different orders that are issued on the same day, to be delivered to the same address, will only carry a postage charge.

Incidents in the delivery.

In the event that the client detects an incident in the delivery of the order or the lack of any package, it is essential that this fact is recorded on the delivery note of the carrier, communicating the incident by e-mail to the address of our Department of Warehouse and Transport Incidents, within a maximum period of 24 hours. Otherwise, APM FOOTWEAR TRADING SL could not be held responsible for damaged merchandise or packages not received by the customer.

Discounts and promotions.

The discounts and promotions will not be cumulative and will have an expiration date of which the customer will be informed on the website and will be deducted from the price without VAT and shipping costs not included.

Changes due to manufacturing defects or shipping errors.

APM FOOTWEAR TRADING SL supplies all products with a guarantee for any manufacturing defect, attending at all times to the particular conditions established by it, and will be invalid in cases where:

  • The defect or failure is the result of improper use or treatment of the product.

  • The defective product is returned without its original packaging.

  • The product is not accompanied by a copy of the delivery note or invoice.

If upon receiving the product the customer observes that the product has a manufacturing defect or does not correspond to the product ordered, he may request the change, repair or exchange of the item.

To return the item under warranty to APM FOOTWEAR TRADING SL, the customer must contact us in advance with our Department of changes and returns through the email

The customer must send the defective item under guarantee postage paid to Ibizas Heritage (at a cost of €6). If the product is accepted as factory defective, the customer will be paid the same amount of the postage paid in the shipment.

If the change is not definitively accepted by Ibizas Heritage after reviewing it, the customer must bear the shipping and return costs.


APM FOOTWEAR TRADING SL accepts product returns. The customer will be responsible for the shipping costs and the amount that marked the product on the date of purchase will be refunded.


If the product does not satisfy the customer due to size or other reasons, the customer may request to exchange the product within 30 days of receipt.

To return the item, the customer must first contact our Exchange Department via email

Returns of used, incomplete, or material that is not in perfect condition and in its original packaging will not be accepted.

Ibizas Heritage reserves final acceptance after inspecting the returned product.

The shipment to Ibizas Heritage to change the product will be made postage paid by the customer (at a cost of €6), as will the return.


Waiver of the jurisdiction that may correspond to the client, all disputes that may eventually arise, will be submitted to the courts and tribunals of ELCHE.

For conflicts that may arise in the interpretation of these conditions, the parties accept the arbitration of the Consumer Arbitration Board of the Valencian Community.

Consumer Arbitration Board of the Valencian Community.

Administrative City 9 d'October.

C/ Castán Tobeñas, 77. Tower 2

46018 Valencia

Tf 96 386 60 00

What is a consumer arbitration system?

It is a quick and simple procedure to resolve consumer disputes between parties without the need to go to court.

If the product or service that you as a consumer or user has acquired does not respond to the due characteristics, or any other question and you want to claim, you should know that the Statute of Consumers and Users of the Valencian Community has provided, in its article 79, the establishment of this system for the resolution of claims.

Through this system it is possible to resolve disputes between consumers and businessmen or professionals, without the need to go to the ordinary courts of justice.


In order for a consumer dispute to be resolved through arbitration, the claimed company must be adhered to the arbitration system, that is, have expressly communicated to the Consumer Arbitration Board its decision to submit its disputes to arbitration.

However, keep in mind that, even if the company is a member, it may be for all the conflicts that arise between the parties or only for some, that is, with a limited offer.

But it could also be the case that the company, despite not being a member, accepts arbitration for a specific case.

Procedures for companies

For companies and professionals, adherence to this system is a guarantee of quality and good service offered to the consumer, since their clients are assured that any difference that arises between them will be resolved through consumer arbitration.

Membership is free, and with it the company receives an Official Badge that it can use both in its establishments and in any other medium or document (advertising, delivery notes, invoices,...).

Adhesion can be done electronically or in person. In the latter case, you must submit the adherence commitment form at the headquarters of the Consumer Arbitration Board of the Valencian Community located at the following address:

Castán Tobeñas, 77, Ciudad Administrativa 9 de Octubre- Torre II Valencia

The form must be accompanied by the following documents:

- If it is a legal person, a copy of the articles of incorporation, the power of attorney of the representative and registration with the IAE

- If it is a natural person, a copy of the registration with the Economic Activities Tax.

You can carry out the electronic procedure or download the adherence commitment at any of the following links:

Commitment Adherence Professionals

Commitment Adherence Companies