Sandalias de cuña Cala Gració Ostra

d) Cash on delivery has an additional cost of 2 euros for the service.

Shipping conditions

Items purchased at Ibizas Heritage are shipped by the courier company GLS for the Peninsula (including the Balearic Islands and Portugal) or Correos for the Canary Islands.

The terms may vary in shipments made during sales or promotions, as well as to areas that require customs management.

It will be understood that the order has been delivered correctly at the time the receipt of the order is signed at the agreed delivery address.

In order to avoid delivery incidents (such as wrong addresses, inability to find someone at home, etc.), it is essential to fill in the purchase form correctly, and it is advisable to provide a contact telephone number in the corresponding box. Likewise, you can check the status of the order through our telephone number +34 618 434 346 with whatsapp service or through the email info@ibizaheritage.com

Returns

Ibizas Heritage accepts product returns within 30 days of receipt. Within a period of 30 days from the knowledge of the withdrawal, the refund will be made, previously verifying that the product has arrived in our warehouses in correct condition. The customer will only be responsible for the shipping costs and the amount that marked the product on the date of purchase will be refunded.

Returns in case of manufacturing effects or shipping errors.

Ibizas Heritage supplies all products with a guarantee for any manufacturing defect, attending at all times to the particular conditions established by it, and it will be invalid in cases where:

• The defect or failure is the result of improper use or treatment of the product.

• The defective product is returned without its original packaging.

• The product is not accompanied by a copy of the delivery note or invoice.

If upon receiving the product the customer observes that the product has a manufacturing defect or does not correspond to the requested product, he may request the change.

After the return, the company may choose to exchange or repair the product.

To return the item under warranty to APM FOOTWEAR TRADING SL, the customer must first contact our Returns and Exchanges Department via email info@ibizaheritage.com

The customer must send the defective item under warranty freight prepaid to Ibizas Heritage ( at a cost of €6). If the product is accepted as factory defective, the customer will be paid the same amount of the postage paid in the shipment.

If the change is not definitively accepted by Ibizas Heritage after reviewing it, the customer must bear the shipping and return costs.

Changes

If the product does not satisfy the customer due to size or other reasons, the customer may request to change the product within 30 days of receipt.

To return the item, the customer must first contact our Exchange Department via email info@ibizaheritage.com

Returns of used, incomplete, or material that is not in perfect condition and in its original packaging will not be accepted.

Ibizas Heritage reserves final acceptance after inspecting the returned product.

The shipment to Ibizas Heritage to change the product will be made postage paid by the customer (at a cost of €6), as will the return.